Samsung Buds - Experiencing low or poor quality sound

There may be a few reasons why you are experiencing low or poor quality sound.

  • You may be wearing the earbuds incorrectly
    • Use the correct earbud tip and wings to best fit your ears. A tight seal in your ear will ensure the best sound quality
    • Click for instruction video
  • The buds may have accumulated dust or debris
  • The software is outdated
  • Low battery
  • Your buds also have volume controls by using its built-in touchpad commands:
    • To adjust the volume on your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds2, Galaxy Buds Pro or Galaxy Buds2 Pro, touch and hold the touchpad
    • To adjust the volume on the Gear IconX, drag your finger up or down on the touchpad.  This action is not available on any other type of Galaxy buds
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