Samsung: Try the below if your Samsung phone does not turn on
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Try performing the following steps if your Samsung phone does not turn on or power up:
Check the power button
Verify that your phone has a sufficient charge
Connect your original charger to your phone
After a few minutes, try to turn on your phone.
Verify that your phone's charging port is not damaged
Carefully inspect your phone to be sure that it is not overheating, swollen or damaged
Carefully inspect your phone's charging port and remove any dirt or debris
Caution: If your phone is damaged, do not complete the remaining steps
Verify that you are using a compatible charger
You risk severe damage to your phone if the charger is not the same voltage, amperes, and plug type as your original charger
Attempt a forced restart of the phone
Note: If performed correctly, a forced restart will not erase any information from the phone
Press and hold the Power key for 30 seconds. If f the phone starts to power on, release the Power key
If your Samsung Galaxy Grand Prime does turn on, verify that it is running the most recent software.
Attempt a hardware factory reset
Note: A hardware factory reset will erase ALL information on the phone! Any information that is not backed up online or to the SD card will be PERMANENTLY LOST
