Samsung: Try the below if your Samsung phone does not turn on

Try performing the following steps if your Samsung phone does not turn on or power up:

  1. Check the power button
  2. Verify that your phone has a sufficient charge
  • Connect your original charger to your phone
  • After a few minutes, try to turn on your phone.
  • Verify that your phone's charging port is not damaged
    • Carefully inspect your phone to be sure that it is not overheating, swollen or damaged
    • Carefully inspect your phone's charging port and remove any dirt or debris
    • Caution: If your phone is damaged, do not complete the remaining steps
  • Verify that you are using a compatible charger
    • You risk severe damage to your phone if the charger is not the same voltage, amperes, and plug type as your original charger
  • Attempt a forced restart of the phone
    • Note: If performed correctly, a forced restart will not erase any information from the phone
    • Press and hold the Power key for 30 seconds. If f the phone starts to power on, release the Power key
    • If your Samsung Galaxy Grand Prime does turn on, verify that it is running the most recent software. 
  • Attempt a hardware factory reset
    • Note: A hardware factory reset will erase ALL information on the phone! Any information that is not backed up online or to the SD card will be PERMANENTLY LOST
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