Privacy policy

Last updated: 15 October 2026.

Who we are and how to contact us

In Touch Telecoms Ltd is responsible for the personal information we use to run intouchtel.com and provide our products and services. Our registered office is 124-128 City Road, London EC1V 2NX, United Kingdom. Company number: 11364072.

For privacy questions or requests, email online@intouchtel.com, telephone 020 7859 4510, or write to our registered office. We do not record customer telephone calls.

Information we use

We use information you provide when you enquire, order, arrange a return, create an account or request a business SIM contract. This can include your name, business details, contact information, billing and delivery addresses, order history and correspondence. Payment information is handled by the payment providers offered at checkout.

Our online store also uses technical information such as device and browser details, IP addresses and interactions with the website. Cookies and similar technologies support functions such as the shopping basket and checkout. Where analytics or advertising technologies are enabled, they may also process browsing information.

Why we use information

We use personal information to answer enquiries, process payments, supply orders and SIM services, arrange delivery and returns, provide support, protect against fraud and meet accounting and legal obligations. We rely on performance of a contract or steps you request before a contract, legal obligations, and legitimate interests such as secure operation and customer support, as appropriate. Where consent is required, including for relevant marketing or optional tracking, we rely on consent, which you can withdraw.

Who receives information

We use Shopify to host and operate the store. Information needed to provide the service may be shared with Shopify, payment providers, delivery and fulfilment partners, and suppliers involved in supplying or supporting your order. When arranging business SIM contracts, we pass the relevant customer details to the mobile network provider for that contract.

We use Google & YouTube to connect our product catalogue to Google. Where related advertising or measurement features are used, Google may also receive relevant interaction information, subject to applicable consent requirements. See Google’s privacy policy and Shopify’s privacy policy for information about their processing.

We may also disclose information where required by law or necessary to establish or defend legal claims. We do not promise that information will never be shared: the service providers and purposes above explain when sharing is necessary.

Storage, retention and security

We retain information for as long as needed for the purposes above, including order support, legal and accounting requirements and resolving disputes. Retention depends on the information and reason for keeping it. Service providers may process information outside the UK; applicable international transfer protections are required where relevant. No online service can guarantee absolute security. Please do not send payment-card details or unnecessary sensitive information by email.

Your choices and rights

You can unsubscribe from marketing using the link in a message or by contacting us. Browser settings allow you to manage cookies, although disabling essential cookies can affect store functions. Contact us to withdraw consent or ask about website tracking.

Depending on the circumstances, UK data protection law gives you rights to access and correct your information, request deletion or restriction, object to processing and receive a portable copy. There is normally no fee for an access request. A fee or refusal applies only where legally permitted. We respond without undue delay, normally within one month; we will explain any lawful extension or need for identification or clarification.

You can raise concerns with us or complain to the Information Commissioner’s Office. We may update this policy as our services or legal requirements change; the update date appears above.