Shipping policy

7. Delivery

7.1. We require 1 working day to process your order and aim to deliver your goods within 2-3 working days. Working days are Monday to Friday.  Our Logistics Centre will process orders up to 11pm the same day.  For example, if you place an order on Monday at 8am, your order will be processed that day before 11pm and leave our logistics centre on Tuesday. The majority of goods are despatched between 1-2 working days subject to availability.  If you opt for the standard delivery service, you will receive your order within 2-3 days.  You can opt for an enhanced delivery service for a quicker service.  Some goods are despatched from overseas locations and therefore you will experience a longer lead time.  You will be notified if an order is being fulfilled from an overseas location.  

7.2. Most of our goods are delivered by a courier company of our choice such as Royal Mail. 

7.3. We will endeavour to meet delivery times specified; however, occasionally delivery times may be affected by factors beyond our control and therefore are not guaranteed. We will contact you should we become aware of any unexpected delay.

7.4. We can confirm your delivery date for goods and/or services purchased but are unable to confirm an actual time of delivery. If you missed your delivery you will be liable for any additional associated costs as and when they become apparent. 

7.5. Risk of damage or loss of the product shall pass to you at the time of delivery. If you fail to take delivery of the products in a wrongful manner, the risk of damage or loss will pass to you from the time when we despatched the goods and/or services.

7.6. If paying by credit/debit card it is important that your delivery address matches that of the card holder. We may deliver to another address if we have completed a numbers of successful transactions prior, but this is at our discretion.