Shipping policy

 

7. Delivery

7.1. We require 1 working day to process and handle your order before despatch. Standard delivery takes 2 working days after despatch, and Express delivery takes 1 working day after despatch. Please allow 3 working days in total for Standard delivery or 2 working days in total for Express delivery, including handling. Working days are Monday to Friday. Some goods are despatched from overseas locations and may have a longer lead time. You will be notified if your order is being fulfilled from an overseas location.

UK delivery charges: Royal Mail Tracked 48 (Standard) costs £2.49 for orders below £8 and is free for orders of £8 or more. Royal Mail Tracked 24 (Express) costs £6.95. Royal Mail Special Delivery by 1pm costs £14.95. Express and Special Delivery charges still apply when an order qualifies for free Standard delivery. Delivery charges for other destinations are shown at checkout.

  

7.2. Most of our goods are delivered by a courier company of our choice such as Royal Mail. 

7.3. We will endeavour to meet delivery times specified; however, occasionally delivery times may be affected by factors beyond our control and therefore are not guaranteed. We will contact you should we become aware of any unexpected delay.

7.4. We can confirm your delivery date for goods and/or services purchased but are unable to confirm an actual time of delivery. If you missed your delivery you will be liable for any additional associated costs as and when they become apparent. 

7.5. Risk of damage or loss of the product shall pass to you at the time of delivery. If you fail to take delivery of the products in a wrongful manner, the risk of damage or loss will pass to you from the time when we despatched the goods and/or services.

7.6. If paying by credit/debit card it is important that your delivery address matches that of the card holder. We may deliver to another address if we have completed a numbers of successful transactions prior, but this is at our discretion.